|
|
 |
 |
Our maintenance support agreements can be tailored to your specific needs, and come in two levels of service; The Gold Agreement or The Silver Agreement. Alternatively you can purchase ‘Time Blocks’ at a discounted rate to use at your convenience. |
 |
SYSTEM HEALTH CHECK
Four On-site preventative maintenance
check-ups per year |
|
|
|
GUARANTEED FIVE HOUR RESPONSE TIMES
Monday to Friday 8.30am – 6.00pm |
|
|
Next
Day |
TELEPHONE SUPPORT
Unlimited telephone support to resolve IT related questions and issues. Monday to Friday 8.30am – 6.00pm |
|
|
|
REMOTE SUPPORT
Depending on your network configuration, we can configure remote access to allow remote control of your network for a quicker response. Monday to Friday 8.30am – 6.00pm |
|
|
|
ON-SITE HARDWARE SUPPORT
Complete hardware break/fix support for your
PC’s. Monday to Friday 8.30am – 6.0pm |
|
|
Hourly
Charge |
BACKUP INFRACT STRUCTURE SUPPORT
PC’s and Printers will be provided where possible |
|
|
Rental
Charge |
ANTI-VIRUS SUPPORT
Apart from our free initial audit we can provide detailed and graphical network enumeration
reports and audits |
|
|
Hourly
Charge |
FULL NETWORK AUDITING
System wide Anti-virus configuration and management. |
|
|
|
PROJECTS AND ADHOC SERVICES
Installation of new Hardware/Software
purchased from Advanced Computer Solutions,
Office re-organisation |
|
|
Hourly
Charge |
PRICING
1 - 5 users (per user)
6 - 15 users (per user)
16 - 30 users (per user)
30 - 50 users (per user) |
|
GOLD
£25
£20
£18
£15 |
|
SILVER
£15
£10
£8
£5 |
|
Both Silver and Gold contracts are invoiced on a monthly basis, however a discount of 5% can be saved by paying quarterly.
|
|
TIME BLOCKS
In addition to the Maintenance/Support contracts a ‘Time Block’ of On-site hours per month can be purchased at a discounted rate, which will automatically include unlimited telephone and remote support. Hours purchased can be divided between both on-site preventative and fix situations. A maximum 2 hours per month can be carried over to the following month.” |
|
CONSUMABLES
The following are classed as consumables and therefore replacements are not covered under either the Gold or Silver service agreements.
> Printer ink cartridges, laser toner cartridges, drum kits etc.
> Batteries
> Back-up media |
|
HARDWARE/SOFTWARE
Replacement parts and all new hardware and software sales will be offered at a discounted rate of 10% on both the Silver and Gold agreements.
|
|
LAPTOPS
Due to the highly specified nature of laptops and their components, should a swap out be agreed during a repair period, a desktop PC of equivalent or higher specification will be provided. |
|
ANTI-VIRUS
Whilst we will install and configure Anti-Virus Software, we will not take responsibility for keeping the definition files up to date. Even on an automated update configuration, it is the clients responsibility to ensure that their Anti-Virus software is always up to date. |
|
|
|
|
